Privacy & Cookies Notice

1. About this notice

Fosterli respects your privacy and is committed to protecting your personal information.

This Privacy & Cookies Notice explains how Fosterli LTD (“Fosterli”, “we”, “us”, “our”) collects, uses and protects personal information when you:

• visit fosterli.com;
• contact us;
• request a demonstration;
• download or access one of our resources;
• complete a form, survey or questionnaire;
• sign up to receive communications from us; or
• otherwise interact with our public website.

Fosterli LTD is registered in England and Wales.

Registered office:
3rd Floor, The Old Stock Exchange
St Nicholas Street
Bristol
BS1 1TG

Company number: 16148409

For the personal information covered by this notice, Fosterli LTD is generally the data controller.

This notice relates to our public website and marketing activities. It does not describe how personal information contained within the Fosterli software platform is processed on behalf of fostering services. That processing is governed by our customer agreements, Data Processing Agreement and the relevant fostering service's own privacy information.

2. The information we collect

The information we collect depends on how you interact with Fosterli.

Information you provide to us

You may provide information including:

• your name;
• work email address;
• telephone number;
• job title;
• organisation or fostering service;
• information included in a contact or demo request;
• responses to surveys, questionnaires or research;
• communication preferences; and
• correspondence you have with the Fosterli team.

Please do not send fostering assessment information, safeguarding information or sensitive personal information about children, Foster Carers or Fostering Applicants through our public website forms.

Information collected when you use our website

When you visit our website, we may collect technical information such as:

• IP address;
• device and browser type;
• operating system;
• pages visited;
• how you arrived at our website;
• interactions with pages and content;
• approximate location derived from technical information; and
• cookie and consent preferences.

Some of this information is collected through cookies and similar technologies. You can find more information in the Cookies section below.

3. How we use your information

We may use personal information to:

Respond to enquiries and demo requests

We use the information you provide to respond to questions, arrange demonstrations and discuss whether Fosterli may be suitable for your organisation.

Our lawful basis will usually be our legitimate interests in responding to enquiries and developing our business, or taking steps at your request before entering into a contract.

Provide resources and content

Where you request a guide, report, survey, event or other Fosterli resource, we use your information to provide what you have asked for and manage your interaction with us.

Our lawful basis will usually be legitimate interests, or consent where appropriate.

Communicate about Fosterli

We may send relevant information about Fosterli, our products, resources, events or developments where permitted by law.

Where consent is required, we will ask for it. In other business-to-business circumstances, we may rely on our legitimate interests where permitted.

You can opt out of marketing communications at any time using the unsubscribe option in our emails or by contacting us.

Understand and improve our website

We may use website information and analytics to understand how people use Fosterli's website, which content is useful and where the website can be improved.

For non-essential analytics technologies, we will obtain consent where required.

Improve our products and services

Feedback, survey responses and interactions with Fosterli may be used to understand the needs of fostering services and improve our products, content and services.

Where appropriate, we aggregate or anonymise information before using it for analysis.

Keep our website secure

We may process technical information to protect our website, investigate suspicious activity, prevent misuse and maintain the security of our systems.

Our lawful basis is our legitimate interest in protecting Fosterli and users of our services.

Meet our legal obligations

We may use or retain information where necessary to comply with legal, regulatory, accounting or other obligations.

Our lawful basis is compliance with a legal obligation where applicable.

4. Our lawful bases

Depending on the circumstances, Fosterli may rely on:

Consent
Where you have made a clear choice for us to use your information for a particular purpose. You can withdraw your consent at any time.

Contract
Where processing is necessary to take steps at your request before entering into a contract or to fulfil an agreement with you.

Legitimate interests
Where processing is reasonably necessary for Fosterli's business activities and those interests are not overridden by your rights and interests. This can include responding to business enquiries, improving our website, understanding the needs of fostering services and keeping our systems secure.

Legal obligation
Where we need to use or retain information to comply with the law.

Where we rely on legitimate interests, we consider the purpose of the processing, whether it is necessary and the potential impact on the person concerned.

5. Who we share information with

We do not sell personal information.

We may share information with trusted organisations that help us operate Fosterli and our website, including providers of:

• website hosting and infrastructure;
• content management services;
• customer relationship management systems;
• email and communications tools;
• website analytics;
• survey and form tools;
• IT and security services;
• professional advice, including legal, accounting and compliance services.

These organisations may only use personal information for the purposes for which it has been provided and, where they process information on our behalf, are required to protect it appropriately.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

6. International transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that an appropriate legal safeguard is in place as required by UK data protection law.

Depending on the destination and provider, this may include an adequacy decision or appropriate contractual safeguards.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.

The period will depend on the type of information and our relationship with you.

For example:

• enquiries and sales correspondence are retained while an opportunity or business relationship remains relevant;
• marketing information is retained until you unsubscribe or we determine it is no longer appropriate to contact you;
• cookie and analytics information is retained according to the lifespan of the relevant cookie or analytics service; and
• information required for legal or contractual reasons may be retained for longer where necessary.

We periodically review the information we hold and securely delete or anonymise information that is no longer required.

8. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain uses of your personal information;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• object at any time to the use of your personal information for direct marketing.

These rights are not absolute and whether they apply will depend on the circumstances and our lawful basis for processing.

To exercise a right, please contact us using the details at the end of this notice.

9. Cookies and similar technologies

Fosterli uses cookies and similar technologies to operate our website, remember preferences and understand how the website is used.

A cookie is a small piece of information stored on your device when you visit a website.

The ICO requires websites to explain what cookies and similar technologies do and, unless an exemption applies, obtain valid consent before using non-essential technologies.

Strictly necessary cookies

These cookies are required for the website to work properly or to provide functionality you have requested.

They may be used for purposes such as:

• website security;
• remembering your cookie preferences;
• maintaining website functionality; and
• managing forms or sessions.

Because these technologies are necessary for the service you have requested, they do not normally require consent.

Analytics cookies

With your permission, we may use analytics technologies to understand how visitors use our website.

This can help us understand things such as which pages are visited, how people navigate the website and which content is most useful.

Analytics cookies will not be activated before consent where consent is required.

Marketing cookies

Where used, marketing technologies may help us understand the effectiveness of campaigns or show relevant Fosterli content to people who have previously interacted with our website.

We will not activate non-essential marketing cookies without the appropriate consent.

10. Managing your cookie choices

When you first visit Fosterli, our cookie banner allows you to make choices about non-essential cookies.

You can:

• accept non-essential cookies;
• reject non-essential cookies; or
• manage your preferences by category.

You can change your preferences at any time using the Cookie Settings option available on our website.

Rejecting non-essential cookies will not prevent you from accessing the main Fosterli website.

Simply continuing to browse the website is not treated as consent to non-essential cookies. The ICO requires consent to involve a clear positive action.

11. Details of cookies we use

The cookies and similar technologies used on Fosterli may change as we improve the website.

Our Cookie Settings provide the current information about the cookies and technologies in use, including their purpose and category.

Where applicable, this should include:

• cookie or technology name;
• provider;
• purpose;
• category; and
• duration.

We review our use of cookies and similar technologies periodically.

12. Links to other websites

Our website may contain links to websites operated by other organisations.

Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information to them.

13. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate purposes.

More information about Fosterli's approach to security is available on our Security page.

14. Changes to this notice

We may update this Privacy & Cookies Notice where our website, technology, business activities or legal requirements change.

The latest version will be published on this page and the Last updated date will show when it was most recently changed.

Where a change materially affects how we use personal information, we will take appropriate steps to bring it to the attention of affected individuals.

15. Contact us

If you have questions about this notice, want to exercise a data protection right or have concerns about how your information has been handled, please contact:

Fosterli LTD
3rd Floor, The Old Stock Exchange
St Nicholas Street
Bristol
BS1 1TG

Email: privacy@fosterli.com

16. Complaints

We would like the opportunity to address any concern about how Fosterli handles your personal information.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about making a complaint is available from the ICO.